Australia · Account safety
Fake crypto exchange texts in Australia: how to respond
An urgent text from a crypto exchange may be impersonation. Learn how Australians can verify alerts, protect logins, and respond after clicking a suspicious link.
Published 4 October 2026 · Updated 4 October 2026 · AI-assisted educational content from Crypto Claim Advisors
The short answer
Do not use the message’s link or phone number. Open the exchange’s genuine app or independently verified website and check the alert through its real support channel.
A convincing message is still an unverified message
An alert may claim an unfamiliar device has logged in, a withdrawal is pending, or your account needs a security migration. It may use the exchange’s name and a familiar-looking sender. Moneysmart warns that criminals impersonate genuine digital asset platforms to obtain information and login details.
The risk is the action the message asks you to take: signing in through its link, calling its support number, giving a code to an adviser, or moving assets to a safe wallet. A logo or urgent tone does not make those instructions legitimate.
Check the event in a separate channel
Open the app you already use, not a replacement app supplied by the sender. Check genuine account activity and contact support there if needed. If you use a browser, type or open a trusted bookmark for the official site. Do not rely on a sponsored search result without checking the domain.
Support should not need your wallet seed phrase, private key, or password. Do not approve an unexpected authentication prompt to help a caller. Cancel and verify what is happening first.
If you clicked or gave information
Tell genuine support exactly what happened: clicking alone, entering a password, sharing a code, installing software, and transferring assets are different events. From a trusted device, change exposed credentials and ask about ending sessions and checking withdrawal settings. If email access was compromised, secure it too because it may control password resets.
Keep the message and the destination URL as evidence. Report the scam and any loss through the relevant Australian channels. Do not let a second person offering recovery obtain the same access again.
Where to act in Australia
Contact the bank or crypto platform you used immediately through a genuine channel. Moneysmart recommends reporting scams to Scamwatch; fraud, theft, and cybercrime can also require local police or ReportCyber. Scamwatch collects information to identify and disrupt scams, rather than promising individual refunds. If identity documents were exposed, consider IDCARE support. Do not wait for one report to be processed before securing accounts.
Checklist
- Do not follow the alert’s links.
- Check the genuine app independently.
- Never give passwords, codes, or wallet secrets to a caller.
- Tell support what information was exposed.
- Save the message before blocking it.
Official sources
Linked for reference. They are not endorsements and we do not control their content.
- ASIC Moneysmart — Crypto scams
Supports: Fake platforms, exchange impersonation, recovery scams, and crypto loss risks.
- ASIC Moneysmart — Report an investment scam
Supports: Scamwatch, ReportCyber, financial institution contact, and identity protection.
- ASIC Moneysmart — What to do if you’ve been scammed
Supports: Payment-provider reporting, urgent protective steps, and support after fraud.
Common questions
What if the text uses the exchange’s name?+
A displayed name is not proof of origin. Verify through the real app or independently located support.
Should I move funds to the caller’s safe wallet?+
No. A supplied wallet can belong to the scammer. Use only independently verified guidance from your provider.
Who wrote this. Published by Crypto Claim Advisors as AI-assisted educational content compiled from the official sources above. No named qualified human reviewer is claimed. Illustrations are AI-generated.
Education, not advice. This is not legal, financial or tax advice and recovery is never guaranteed. Crypto Claim Advisors has a commercial interest in claim reviews. Read the editorial policy.
